Microsoft has always relied on customers to guide product evolution. To this end, the Microsoft Dynamics CRM team spent significant time listening to customers and observing how they use CRM. The results of this research have brought us Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is more that an Outlook CRM, it is a full Sales Force Automation solution.  It includes a complete Customer Service tracking system and automated Marketing Campaign Management.

Microsoft Business Solutions - CRM

Microsoft CRM will help you and your customers increase sales and provide top-quality customer service—resulting in profitable customer relationships. Designed pecifically to meet business needs, you will finally have the solution your customers have been dreaming about.

Microsoft Dynamics CRM

Microsoft Dynamics CRM helps businesses build profitable customer relationships. Microsoft CRM offers integrated Sales and Customer Service modules that let employees easily share information across the organization and enable businesses to implement consistent and automated processes. Easy to use, customize, and set up, Microsoft CRM is accessible from both Microsoft® Outlook® and the Web, as well as offers a flexible, scalable Microsoft .NET architecture that integrates easily with Microsoft Office, Microsoft Business Solutions Financials, and third-party applications.

Microsoft CRM Showcase Video (4:05)
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Microsoft Dynamics CRM 4.0 business software is a complete customer relationship management (CRM) solution that provides the capabilities that organizations need to gain and retain competitive advantage in today's business world.
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Microsoft Dynamics CRM Online delivers a fast, flexible software-as-a-service (SaaS) solution that is operated within Microsoft data centers. It offers an outstanding user experience through Microsoft Outlook or a Web browser, with rich configuration and customization capabilities. And since all Microsoft CRM products run the same code base, you can easily move from Microsoft CRM Online to a partner-hosted or on-premise environment.
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Microsoft Workgroup for Small Business Server
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QuoteWerks sales, quoting, software enables users to create price quotes for their customers using contact information retrieved from Microsoft CRM. The presentation of the quote can be customized, and emailed to customers. Once the quote becomes an order, the order can be exported to accounting software such as QuickBooks and Peachtree. QuoteWerks is network capable desktop software that runs on Windows 98/2000/XP and Vista.
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Vizola eMarketing (VEM) Add-in for MS CRM allows you to track 'click-throughs' and 'reads' easily for email campaigns.

• Offers comprehensive integration with MS CRM 4.0
• Enhances email-channel activities for both Quick and standard Campaigns
• Tells you if and when individual emails were opened (pictures downloaded) AND tells you if and when any recipient clicked through a monitored hyperlink in the email
• Provides drilldown / drill-through analysis reports for your email campaign activities
• Provides customizable multi-lingual support (EN, DE, FR, NL, IT, ES)
• Offers bounce-handling to improve your lists
• Allows you to use standard email templates
• Offers recipient self-service for marketing list subscription
• Integrates with workflow to improve processes
• Offers recipient self-service for details updating

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